FAQs
1. What is VZER?
VZER is a U.S.-based patio furniture brand focused on durable, weather-resistant outdoor furniture built for real outdoor living. We design modern, functional patio sets that balance comfort, strength, and long-term performance—without inflated showroom pricing.
2. Do you ship patio furniture across the United States?
Yes. VZER ships nationwide across the United States. Shipping costs and delivery timelines are calculated at checkout based on your location and selected patio items.
3. How long does delivery take?
Delivery typically takes 1–2 business days for nearby locations and 5–10 business days nationwide, depending on product availability and destination. Once shipped, tracking details are sent so you can follow your order in real time.
4. What payment methods do you accept?
We accept all major credit and debit cards along with other secure online payment options available at checkout. All transactions are processed through encrypted, trusted payment gateways.
5. Can I change or cancel my order after placing it?
Yes—but only within a limited window. Orders can be modified or canceled before processing or shipment. Contact our support team immediately after placing your order for the best chance of changes.
6. What is your return and exchange policy?
VZER accepts returns or exchanges within 30 days of delivery, provided the patio furniture is unused, unassembled, undamaged, and returned in its original packaging.
Important:
Assembled items
Customized products
Clearance or final-sale items
are not eligible for return.
7. How can I contact VZER customer support?
You can reach our customer support team through the Contact Us page on our website or via our official support email. We assist with orders, shipping, returns, and product questions.
8. Is my personal and payment information secure?
Yes. Security is non-negotiable. VZER uses industry-standard encryption and secure payment systems to protect all personal and financial data.
9. Do you offer discounts or promotions?
Yes. We offer seasonal sales, limited-time promotions, and exclusive deals. Subscribe to our email list or check our website regularly to stay informed.
10. How can I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS, allowing you to monitor delivery from dispatch to arrival.